Shipping Options
FREE in-store pick-up
We offer free in-store pick-up on online orders at our North Campus (SUB) and Augustana locations. See pick-up hours
Simply choose your preferred location at checkout and wait for confirmation that your order is ready for pick-up. (Please note orders may take up to 2 business days to be fulfilled. Additional shipping time applies to Augustana pick-ups - see below.)
North Campus (SUB)
If you have selected in-store pick-up at our North Campus (SUB) location, go to our Online Order Pick-up window (lower level SUB) any time during our opening hours. You will need to provide your order number, the surname used at checkout and photo ID.
Augustana Campus
If you have selected pick-up at Augustana, go to the Augustana Founders’ Hall any time during our opening hours. You will need to provide your order number, the surname used at checkout and photo ID.
Please note that additional shipping time applies to Augustana pick-up orders. Refer to the shipping standards below for standard delivery times.
Augustana Standard Service
Distribution Services delivers to Augustana Campus twice a week on Tuesdays and Thursdays. The cut off time for Bookstore pickup by Distribution Services is noon.
If your order is fulfilled... | It will be delivered to Augustana on... |
---|---|
Monday before noon | Tuesday |
Monday after noon | Thursday |
Any time on Tuesday | Thursday |
Wednesday before noon | Thursday |
Wednesday after noon | The following Tuesday |
Any time on Thursday | The following Tuesday |
Any time on Friday | The following Tuesday |
Campus Mail
Free shipping via Campus Mail is only available for University of Alberta buildings and offices served by Distribution Services. If you are unsure if your office is serviced, please contact your building manager.
Please note the following shipping standards for Campus Mail and refer to the Distribuition Services delivery schedule for your building's delivery dates.
If your order is fulfilled... | It will be picked up by SMS... |
---|---|
Before noon | Today |
After noon | The next business day |
Shipping Rates
We offer shipping across Canada and around the world! Please note, shipping rates are non-refundable. If you need to return an online order, you are responsible for any return shipping fees incurred - please see our return policy for details.
In Canada
$12 flat rate shipping on all orders, excluding degree frames. (See special shipping rates for degree frames below.)
Please allow 3-5 business days for delivery in metropolitan areas and 3-7 days for rural delivery.
International (outside of Canada)
At checkout, choose International as your shipping option, and submit the order. Please ensure you have provided your full shipping address.
Once we have received your order, we will contact our courier for a quote and email you the estimated delivery cost. You will have the option to approve the charge, or decline and cancel your order.
Degree frames
Due to the fragile nature of degree frames, there is a $27.00 packaging and handling fee per frame.
Degree frames do not qualify for flat rate shipping or other shipping promotions.
If you choose in-store pick-up for your degree frame, the special handling fee will show up on your order confirmation but will be waived before we process your method of payment.