Return Policy

We will accept merchandise returns and exchanges up to 30 days (with just a few exceptions) from date of purchase, accompanied with the sales or gift receipt and in original condition.

Our return policy is the same for both online and in-store purchases. 
Products purchased online need to be returned to the store for processing, either  brought directly into the store or  shipped at the customers expense.  

General Merchandise Exceptions

Items must be returned unopened.

These items are final sale: medical equipment, special order and promotional items, admissions test material, class coursepacks, lab manuals, lab coats, gift cards, clearance merchandise, special event merchandise, personal care items, and undergarments.  

Course Material Exceptions

All course materials are normally final sale, unless purchased within the course material return period at the beginning of each term. The typical return period begins when each semester's book-list goes live and normally ends after the add drop date. Please see below for return deadlines. The textbook and lab kits must be in new, re-saleable condition; sealed textbooks must be returned with the wrapping intact and the original sales receipt must accompany return. 

Used books, eBooks and digital access codes are final sale.

All Faculty of Extension course materials can be returned up to 10 days from date of purchase, accompanied with sales receipt, and in original condition.  

Return Deadlines:

Winter 2022:    
North Campus ALL Sales Final
Augustana Campus   ALL Sales Final
 Spring 2022:    
 North Campus return window April 25, 2022 - May 27, 2022
 Augustana Campus  return window April 25, 2022 - May 27, 2022
 Summer 2022:    
 North Campus return window  June 13, 2022 -  July 22, 2022


Have you lost your receipt? Please download and complete the Receipt Reprint Form.