Textbook and In Store FAQs

For our Digital Course Material FAQs click here.  

 

What is the difference between a required and optional textbook?
A required textbook is a book your professor has chosen which contains necessary readings and materials for successful completion of the course.
An optional book is supplemental material chosen to assist in your studies, however is not mandatory for the course. These can include study guides and partial solutions manuals

How do I find my required textbooks?
The easiest way is to go to https://bookstore.ualberta.ca/courselistbuilder.aspx and manually select your courses to pull up your personalized book list.

How do I know if this item is an access code or a physical item?
If an item has a "NEW" and "EBOOK" option, please check if the two options have the same price. If they are the exact same price, both options will be for the eBook. Also check the title of the item for keywords such as "eBook", "eText", "Digital", "Access for...", etc

My book list does not show all of my classes. How do I purchase all the books I need?
Try searching the ISBN of your book in the top search bar.

I was able to find my book using the search bar, but there's no way to add it to cart. Why can't I buy this book?
If you see the note "Textbooks can only be purchased by selecting courses. Please visit the Course List Builder to get started" in the place of the "Add to Cart" button, it means that textbook is not being used this term. Please contact or chat us to check if we have copies in stock or to bring in copies of the textbook. 

I have a required textbook on my syllabus, but it's not on my book list and there are no search results for the ISBN. How do I buy the book?
If the item is not showing up for the course on the bookstore website, please contact or chat us to look into this further. 

I have my items in the shopping cart but can't check out! Why won't the system let me order?
In order to proceed from the check-out page, please ensure you have done all of the following:

  1. Logged into or created a new account. Be mindful that your bookstore account is different from your CCID, so if you have never shopped with us before, welcome, and please create a new account.
  2. Enter a valid shipping and billing address.
    1. Type in both a first name and last name
    2. Our system does not allow PO Box numbers as the first address line. Please input a Canadian address for the first line and then add the PO number into the second address line.
  3. Select your shipping method and hit the "apply" button on the right hand side of the column.
    1. If you select "free in store pick up", you will need to input additional pick up details before proceeding to payment.
    2. "Campus mail" applies to any address served by SMS. If you are uncertain if SMS delivers to your address, please consult your department head or building supervisor.
    3. For international request be aware that the bookstore will need to secure shipping quotes before processing the order, and that wait times and pricing are extremely variable and entirely dependant on the couriers
  4. Select payment by credit card, debit card, or gift card.
    1. note: you will not be inputting card information on this page, but rather on the following secure checkout page
  5. Check off the box "I am over 13 years old" if it applies to you, or have a parent or legal guardian supervise the transaction if the statement does not apply

What types of payments can I use?
The bookstore's online system currently accepts Visa, Mastercard, American Express, VisaDebit, DebitMastercard, and bookstore gift cards. We currently are unable to accept pure debit cards.

Can I place an order online and pay for it in person or over the phone?
No, the online system will not accept an order without card payment credentials. The bookstore does not processing telephone orders. If you are unable to order online, please to come into the store to purchase your items. 

I placed an order and received a confirmation email, so why hasn't my card been charged?
The card you have on file will not be charged until your order is processed. Your order is processed in the order we receive them. If the item you are purchasing is not in stock (ie. has not arrived to us yet), your order status will remain as "processing" until we get them.

My card was charged but I haven't received a status update, only the order confirmation. Can I pick up my items?
No, your items will not be ready, as your order has not been processed. In many cases the credit card statement will show a "holding charge" or "pending charge" from the university bookstore. This holding charge will appear after the order is placed but before the order is processed, and basically means the bookstore has access to that amount of credit, but hasn't used it yet. This type of system will be familiar to anyone who has ever pre-paid for gas at a self serve petrol station.

I placed an order but never got an order confirmation or a status update, but my card has been charged, and I have confirmed that it is a charge and not a holding charge. How did I pick up my items?
In a case where you've placed and order and been charged for it, but have not received any correspondence from the bookstore, it is likely you have entered your email address incorrectly. Please contact the bookstore information desk with your full name, a list of the items you purchased, and the amount charged. They will be able to provide you with the order number required to pick up your items.

Can I return a textbook?
North Campus students generally have until that term's add/drop deadline to return books in store bough condition with their original receipt, still wrapped where applicable. Please see our Return Policy page for specific dates, as well as the deadlines for student on other campuses (Faculty of Extension, Augustana Campus, etc)

I've lost my receipt. Can I still return my textbook?
If you have lost your receipt you will need to pay for a receipt reprint. Find the form on our Return Policy page. The fee is $10 and will take 3-4 days to process. Applying for a receipt reprint will NOT extend your refund deadline, so be sure to apply well in advance of the last day to return materials, and ensure they are all still in store bought condition.

I only have my order confirmation. Can I use that as a receipt?
No, the order confirmation does not provide us with the necessary information to process a refund. We require the shipment number and the ISBN/SKU of an item to be able to refund items.

Wait, isn't the order confirmation my receipt?
The order confirmation email is not a receipt. It is an acknowledgement that we have received your order, and will detail the items of that order. The items on the receipt are NOT guaranteed to be sold at the price listed on the order confirmation; all prices are subject to change.
The receipt may be called a packing slip or receipt, and should have been included with your items. Only items included in the "shipped" column will be applicable to that specific receipt shipment.
For digital resources, the receipt will be the status update email you received with your code. It will contain your order number, shipment number, redemption code, and ISBN.

What happens to my online order after 90 days?
Pickup orders will be held for up to 90 days and then flagged as Abandoned.  You will lose ownership of the items at this time. If you are unable to pick your order within 90 days, you can request that it be shipped for an additional cost. Please contact [email protected] for more information.

How do I find a missing package that shows as delivered?
If your tracking information shows that your package was delivered, but you can't find it, please verify the shipping address and look around the delivery location for your package or carrier pick-up slip.  Wait for 48 hours; in rare cases packages may say delivered up to 48 hours before arrival. If there's still no sign of the package contact the carrier:

  • Canada Post
    • Phone: 1-866-607-6301
    • Outside Canada: 1-416-979-3033
  • UPS
    • Phone: 1-800-PICK-UPS (1-800-742-5877)

I'm a sponsor student. How do I purchase textbooks?
Sponsor student have to come in store to collect their materials, and then present their valid one card at the time of payment processing.
The Bookstore also has a digital checkout process in place for students that require their course materials shipped to them. Please email [email protected] for more information.

How do the BOGO (Buy One, Get One) sales work?
In all BOGO (Buy One, Get One) savings', the free item must be of equal or lesser value and within the same group of products.

What unit are the size charts for? 
All size chart measurements are in inches unless otherwise stated.

Where do I pick up an online order at Campus Saint Jean? (NOT CURRENTLY OFFERED) 
Please find our La Carrefour pick up location at at 8406 91 st, Edmonton, AB T6C 4G9 (in the Main building near the Admin office).
They are available Monday to Friday from 9:00 am to 4pm

Où retirer une commande en ligne au Campus Saint Jean? (NON OFFERT ACTUELLEMENT)
Veuillez trouver notre point de ramassage La Carrefour au 8406 91 st, Edmonton, AB T6C 4G9 (dans le bâtiment principal près du bureau administratif).
Ils sont disponibles du lundi au vendredi de 9h00 à 16h00

Where do I go to pick up a Faculty of Art & Design specific order? 
Once a Faculty of Art & Design product order has been processed please pick it up at 132 HUB Mall (ground level, just past Daycare). This order will not be available for pick up at the North Campus Bookstore location. The pick-up location is open: Mondays: 8:30am-12pm & 1-3pm Tuesday: 8:30am-12pm Wednesday: 12-3pm Thursdays: 8:30am-12pm & 1-3pm Friday: CLOSED

Faculty of Art & Design pick up location extended hours during Rush: Monday-Friday: 8:30am-12pm & 1-3pm

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